Privacy Policy
Effective Date: March 16, 2025
Last Updated: July 11, 2025
1. Introduction
Welcome to Kollab — a platform connecting brands and influencers to build meaningful, data-driven marketing collaborations.
We take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our platform. It also outlines your rights and how you can exercise them.
By accessing or using Kollab, you consent to the practices described in this Privacy Policy. If you disagree with any part of this policy, please refrain from using the platform.
2. Information We Collect
a) Information You Provide
We collect the following types of information you directly provide to us:
- Account Information: Name, email address, phone number, gender, Instagram ID, and personal preferences.
- Profile Content: Bio, profile photo, influencer CV or credentials, campaign applications, and posted content.
- Payment Information: Billing and payment-related information (processed securely via third-party providers; we do not store payment details).
b) Information Collected Automatically
We collect certain types of technical data to ensure platform functionality and improve user experience:
- Usage Data: App interactions, features accessed, time spent, and campaign engagement patterns.
- Device Information: IP address, browser type, device model, and operating system.
- Tracking Tools: We may use basic SDKs or pixels (such as Meta Pixel) to monitor performance and usage patterns. No behavioural tracking or third-party advertising is conducted.
c) Data from Connected Social Media Platforms
When you connect your Instagram or Facebook account, we access public data allowed via official APIs. This includes:
- Follower count
- Engagement metrics (likes, comments, shares)
- Performance data from posts, reels, and stories
This data is used solely for internal analytics to match you with campaigns and help brands make informed decisions. We do not use external analytics services such as Meta Ads Manager or Meta Analytics. All calculations and performance summaries are created internally.
3. How We Use Your Information
We use your information to:
- Match influencers with relevant brand campaigns
- Generate campaign analytics, including metrics like reach, impressions, engagement rate, click-through rate (CTR), and cost-per-result (CPR)
- Process influencer payments and cashback rewards
- Enhance platform performance, user experience, and satisfaction
- Ensure compliance with legal, regulatory, and third-party platform requirements
We do not serve targeted or personalised advertisements.
4. How We Share Your Information
We do not sell your personal data.
We only share your data in the following limited circumstances:
- With Brands: When you apply for a campaign, your profile and performance insights are shared with the brand.
- With Service Providers: We work with third parties such as hosting services, cloud infrastructure providers, and secure payment processors to run and secure the platform.
- With Legal Authorities: If required by law, regulation, or legal process, or to protect users and the platform from abuse or fraud.
5. Cookies & Tracking Technologies
Kollab does not use cookies for advertising, retargeting, or behavioural profiling.
We use only essential SDKs and technical tools for session management, security, and performance monitoring. No third-party ad tracking or cookie-based personalisation is implemented.
6. Data Retention & Deletion
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Sensitive data is encrypted and protected using access controls, monitoring, and secure infrastructure.
To delete your data, you can:
- Visit our Data Deletion Page: (Deletion page link to be added)
- Or email us at sheharyar@join-kollab.com with the subject: "Data Deletion Request"
We will process your deletion request within 15 business days.
7. Your Rights
As a Kollab user, you have the right to:
- Access and download your personal data
- Update or correct inaccurate information
- Request the deletion of your account and associated data
- Revoke social media permissions and disconnect linked accounts
- Manage data sharing through your connected social media platform settings
8. Children's Privacy
Kollab is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe we have collected such data, please contact us immediately for deletion.
9. Platform Data Use & Compliance
Kollab adheres to the terms, conditions, and data usage policies of third-party platforms whose APIs we use (such as Instagram and Facebook). We commit to:
- Transparent disclosure of data collection and usage
- Limiting platform data use strictly to the purposes outlined in this policy
- Securing data against unauthorized access, misuse, or distribution
- Respecting user control over connected accounts and permissions
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in technology, regulation, or our services. If we make significant changes, we will notify you via email or in-app notifications.
The most recent version will always be available at (Link to the privacy policy page will be added)
11. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, you can contact us at:
Email: Sheharyar@join-kollab.com
Address: Building 270/E, Sector 2, Khayaban-e-Sirsyed, Rawalpindi